Return Policy

 

We know that shopping online can sometimes lead to unexpected choices, and that's perfectly okay! Whether it’s a size that doesn’t fit quite right or a style that just doesn’t feel like you, we’re here to help you navigate our return and exchange process with ease.

To ensure a smooth experience, please remember that all returns and exchanges must be initiated within 14 days of your purchase or delivery date. This timeframe helps us process your requests efficiently and ensures that you can find the perfect items for your wardrobe. Please send an email to shoprhubarbsdowntown@gmail.com to confirm your return! 

When it comes to clothing, shoes, jewelry, and handbags, we want to make sure that you’re completely satisfied with your selections. For these items, we offer store credit or exchange only, provided they are in new condition, unworn, and include the original tags. This way, you can choose something else that fits your style and needs better!

It’s important to note that sale merchandise is final. Unfortunately, we cannot accept returns or exchanges on these items. We encourage you to carefully consider your choices when shopping our sale section, as we want you to love what you choose!

Lastly, please keep in mind that customers are responsible for return & exchange shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, just to ensure everything goes smoothly.

We’re here to support you every step of the way, so if you have any questions or need assistance with your return or exchange, don’t hesitate to reach out. Your satisfaction is our priority, and we want to make sure you have a positive experience with us!